I forgot my parent PIN

1. On your phone (the parent device), open YubiKids.
2. Go to Account → Parent PIN → Reset PIN.
3. Confirm with the one-time code we email to you.
4. Choose a new PIN. Paired child devices receive it the next time they connect.

If you set up YubiKids only on your child’s device, install YubiKids on your own phone, choose This is my device and sign in with the same email to reset the PIN.

Too many wrong tries?

After 5 wrong attempts, the PIN pad pauses for 1 minute, then for longer after each further failure (up to 30 minutes). Your phone is notified of failed attempts.

Why no fingerprint or face unlock on the child’s device?

A child’s own fingerprint or face may already be registered on their tablet, which would let them open parent mode. You can turn it on anyway in parent settings, after a warning.